Dir-Operations-C

Role overview

Hotel operations and performance

• Oversee operations that may include front office, recreation or health club, housekeeping, food and beverage or kitchen, and engineering or maintenance.
• Develop and execute hotel-wide and departmental strategies with department heads and the hotel management team.
• Ensure operations meet brand standards and guest and employee needs, increase revenue, improve financial performance, and support positive owner relations.
• Analyze service issues and trends, make decisions, and guide the hotel toward its goals.
• Monitor hotel operating sales, budgets, reports, and financial statements.
• Guide teams managing occupancy, room rates, payroll, and controllable expenses; review budgeted versus actual payroll and hold teams accountable.

Guest experience and team leadership

• Align hotel leaders around the brand service vision and communicate goals and guest satisfaction results.
• Review guest feedback, ensure corrective action, address complaints, and seek feedback on product quality, service levels, and satisfaction.
• Maintain guest-facing environments in rooms and food and beverage areas that meet or exceed expectations.
• Lead employee communications, service behaviors, fairness, and efforts to improve guest and employee satisfaction.
• Set goals for direct reports, conduct annual reviews, and hold employees accountable for performance.
• Apply hotel policies and disciplinary processes consistently, support peer review, and implement brand and regional initiatives.

Education and experience

• Option one: two-year degree in business administration, hotel and restaurant management, or a related field, plus four years of relevant experience.
• Option two: four-year bachelor’s degree in business administration, hotel and restaurant management, or a related field, plus two years of relevant experience.
• Relevant experience may include guest services, front office, housekeeping, sales and marketing, management operations, or related fields.

Work arrangement

• The posting states that the role is not remote and lists a hotel location in Ad Diriyah, Saudi Arabia.