Digital Experience Supervisor & Specialist
Digital Experience Supervisor & Specialist Jeddah, Saudi Arabia Role Purpose The Digital Experience Supervisor is responsible for overseeing the delivery and continuous improvement of end-to-end digital customer experiences across web, mobile, and integrated platforms.
Skills
About This Role
Role Purpose
The Digital Experience Supervisor is responsible for overseeing the delivery and continuous improvement of end-to-end digital customer experiences across web, mobile, and integrated platforms.
The role ensures seamless customer journeys, consistent UX/UI standards, and alignment between business, product, and technology teams to deliver high-quality digital services.
This role is best suited for candidates with experience in large-scale organizations and complex, customer-centric environments such as destination development, tourism, real estate, hospitality, smart cities, or similar ecosystem-driven industries.
Key Responsibilities
- Supervise execution of digital experience initiatives across web, mobile, and integrated platforms
- Ensure seamless, consistent, and optimized customer journeys across all digital touchpoints
- Coordinate with product, technology, marketing, operations, and CX teams to align requirements and priorities
- Monitor digital performance KPIs and user behavior to drive continuous improvement
- Support UX/UI governance, ensuring adherence to design standards and best practices
- Manage and prioritize digital backlog in alignment with business objectives
- Facilitate usability testing and ensure insights are translated into enhancements
- Support delivery of digital products and enhancements within scope, timeline, and quality expectations
- Coordinate with external vendors and integration partners to ensure effective delivery
- Identify risks, dependencies, and issues and drive timely resolution
- Ensure governance, documentation, and compliance across digital initiatives
Requirements
- Bachelor’s degree in IT, Business Administration, Digital, or related field
- Minimum 5 years’ experience in digital experience, UX, digital product, or customer journey roles
- Experience within large-scale organizations or complex ecosystem-driven environments is strongly preferred
- Strong understanding of UX/UI principles, customer journey mapping, and digital service design
- Experience working in Agile/product delivery environments
- Strong analytical skills with ability to interpret user data and performance metrics
- Experience managing cross-functional stakeholders and vendors
- Exposure to digital platforms, mobile applications, or enterprise digital ecosystems
- Proficiency in tools such as Figma, Adobe XD, Jira, or similar is an advantage
- Strong communication skills in English; Arabic is highly preferred
Key Competencies
- Customer Focus
- Stakeholder Management
• Adaptability & Change Agility
- Results Orientation
Success Measures
- Improved digital customer experience and journey performance
- Timely delivery of digital enhancements and initiatives
- Strong cross-functional alignment and stakeholder satisfaction
- Effective execution of UX/UI standards and digital governance
- Improved platform performance and user engagement metrics
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