IT Operations Manager/ Director

Role Purpose

IT Infrastructure & Operations

• Lead and manage IT infrastructure and network operations teams across the organization.
• Develop and implement IT infrastructure and operations strategies aligned with business goals.
• Oversee the management and performance of:
• Data centers (on-premise and colocation)
• Cloud environments (Azure, AWS, hybrid platforms)
• Enterprise networks (LAN, WAN, Wi-Fi, SD-WAN)
• Servers, storage, virtualization, and backup systems
• End-user computing environments
• Ensure high availability, resilience, scalability, and performance of IT systems and services.
• Establish and monitor operational KPIs, including uptime, incident resolution, and capacity utilization.

Service Management & Operational Excellence

• Ensure 24/7 operational support and business continuity across critical systems and infrastructure.
• Align IT operations with ITIL best practices, including:
• Incident Management
• Problem Management
• Change Management

• Capacity & Availability Management

• Lead root cause analysis (RCA) initiatives and continuous service improvement programs.
• Drive automation initiatives across monitoring, patch management, provisioning, and infrastructure operations.

Cloud, Security & Compliance

• Lead cloud transformation and hybrid infrastructure initiatives.
• Ensure compliance with cybersecurity frameworks, regulatory requirements, and internal IT governance standards.
• Coordinate closely with cybersecurity teams on:
• Vulnerability management
• Network security controls
• Security monitoring and incident response
• Oversee disaster recovery, backup, and business continuity planning and testing activities.

Vendor & Stakeholder Management

• Manage relationships with infrastructure vendors, telecom providers, and managed service partners.
• Ensure vendor SLA compliance and optimize service delivery performance.
• Collaborate with IT service management, application teams, cybersecurity teams, and business stakeholders to support operational objectives.
• Provide executive-level reporting on service performance, operational risks, incidents, and infrastructure capacity.

Financial & Strategic Management

• Develop and manage IT operations budgets, forecasting, and cost optimization initiatives.
• Support long-term IT infrastructure planning and modernization strategies.
• Contribute to enterprise technology roadmaps and operational transformation initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Master’s degree is preferred.

Experience

• Minimum 12+ years of experience in IT infrastructure and operations.
• Minimum 5+ years in leadership or management roles.
• Strong experience in:
• Data center and cloud infrastructure
• Enterprise networking and security
• IT operations and service management
• Disaster recovery and business continuity
• Infrastructure transformation initiatives

Technical Expertise

• Strong knowledge of:
• Virtualization platforms (VMware, Hyper-V)
• Cloud technologies (Azure, AWS)
• Enterprise networking (Routing, Switching, Firewalls, SD-WAN)
• Backup and recovery solutions (e.g., Veeam)
• Identity and Access Management
• Infrastructure monitoring and management tools (e.g., SolarWinds, SIEM)
• Familiarity with cybersecurity and governance frameworks such as:
• NCA ECC
• ISO 27001
• IT governance best practices

Preferred Certifications

• ITIL
• PMP

• Azure / AWS Cloud Certifications

• Network Certifications

• IT Infrastructure & Operations Management

• Strategic Planning

Working Environment

• Office-based role overseeing critical IT operations and infrastructure environments.
• May require after-hours support during critical incidents or operational escalations.
• Frequent interaction with executive leadership, business stakeholders, vendors, and technical teams.