Digital Experience Manager
Role Overview
Lead digital experience intelligence and research that transforms insight into exceptional customer experiences.
This role is central to the Digital Experience capability, turning customer, behavioral, and operational signals into evidence-based decisions.
It ensures digital products and journeys are continuously validated to support stronger design, smarter product development, and confident strategic direction.
A core part of the role is shaping and governing a continuous research program across digital experience, including setting priorities, leading stage-gate validation, and embedding an evidence-led approach before concepts move into development.
The role works closely with Product, Lifecycle, and Experience Design teams to translate research findings into strategic recommendations, design requirements, and clear inputs for backlog refinement.
It helps teams address root causes, resolve customer pain points, and make informed roadmap decisions.
The position leads qualitative and quantitative research, behavioral analytics, experimentation, and A/B testing.
It also oversees digital telemetry, session replay, heatmapping, predictive analytics, and AI-enabled methods to identify trends and validate opportunities.
The role drives executive reporting, dashboards, and compelling insight storytelling that influence senior stakeholders.
It strengthens organisational capability by coaching teams, promoting best practices, and enhancing the governance and usability of the digital experience knowledge base.
Key Skills for This Role
Full Job Posting
About The Role
Lead digital experience intelligence and research that transforms insight into exceptional customer experiences.
This role is central to the Digital Experience capability, turning customer, behavioral, and operational signals into evidence-based decisions.
It ensures digital products and journeys are continuously validated to support stronger design, smarter product development, and confident strategic direction.
A core part of the role is shaping and governing a continuous research program across digital experience, including setting priorities, leading stage-gate validation, and embedding an evidence-led approach before concepts move into development.
The role works closely with Product, Lifecycle, and Experience Design teams to translate research findings into strategic recommendations, design requirements, and clear inputs for backlog refinement.
It helps teams address root causes, resolve customer pain points, and make informed roadmap decisions.
The position leads qualitative and quantitative research, behavioral analytics, experimentation, and A/B testing.
It also oversees digital telemetry, session replay, heatmapping, predictive analytics, and AI-enabled methods to identify trends and validate opportunities.
The role drives executive reporting, dashboards, and compelling insight storytelling that influence senior stakeholders.
It strengthens organisational capability by coaching teams, promoting best practices, and enhancing the governance and usability of the digital experience knowledge base.
About You
- Degree qualified.
- Minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment.
- Minimum of 2 years of people leadership and/or team management experience.
- Advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and knowledge management.
- Strong stakeholder influence, strategic thinking, and the ability to lead change in a fast-paced customer-centric environment.
About Riyadh Air
Riyadh Air (RX) is headquartered in the Saudi Capital and is the new national airline shaping the future of flying.
It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub.
It is a digitally native airline that will connect the kingdom to more than 100 destinations.
Application
- Please submit your application by clicking on the Apply button.
- Our Talent Acquisition team will be reviewing applications shortly.
Responsibilities
- Lead digital experience intelligence and research that transforms insight into exceptional customer experiences.
- Turn customer, behavioral, and operational signals into evidence-based decisions.
- Ensure digital products and journeys are continuously validated to support stronger design, smarter product development, and confident strategic direction.
- Shape and govern a continuous research program across digital experience, including setting priorities and leading stage-gate validation.
- Embed an evidence-led approach before concepts move into development.
- Work closely with Product, Lifecycle, and Experience Design teams to translate research findings into strategic recommendations, design requirements, and clear inputs for backlog refinement.
- Help teams address root causes, resolve customer pain points, and make informed roadmap decisions.
- Lead qualitative and quantitative research, behavioral analytics, experimentation, and A/B testing.
- Oversee digital telemetry, session replay, heatmapping, predictive analytics, and AI-enabled methods to identify trends and validate opportunities.
- Drive executive reporting, dashboards, and compelling insight storytelling that influence senior stakeholders.
- Strengthen organisational capability by coaching teams, promoting best practices, and enhancing the governance and usability of the digital experience knowledge base.
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