Customer Platforms Product Manager
Role Overview
Shape and drive the Dynamics 365 Customer Engagement (CE) roadmap supporting commercial, loyalty, and customer service ambitions.
Own the roadmap and drive capabilities across sales, marketing, loyalty, and customer service for a seamless, personalised guest experience.
Define product requirements, oversee configurations and integrations, monitor KPIs, and collaborate with cross-functional teams.
Key Skills for This Role
Full Job Posting
About the Role
Shape and drive the Dynamics 365 Customer Engagement (CE) roadmap supporting commercial, loyalty, and customer service ambitions.
Own the roadmap and drive capabilities across sales, marketing, loyalty, and customer service for a seamless, personalised guest experience.
Define product requirements, oversee configurations and integrations, monitor KPIs, and collaborate with cross-functional teams.
Key Responsibilities
- Drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder.
- Monitor performance using KPIs such as conversion, NPS, and adoption.
- Deliver scalable, data-driven solutions that enhance customer lifecycle value.
About You
- Degree qualified with a minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries.
- Hands-on experience in Sales, Customer Service, Marketing, and Field Service modules.
- Strong understanding of integrations, data, and customer journeys.
- Analytical, customer-focused, and tech-savvy, with proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments.
- Strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria) is advantageous.
Work Arrangement
- This is a full-time, onsite role in Riyadh on a fixed-term contract.
About Riyadh Air
Riyadh Air is the new national airline headquartered in the Saudi capital, aiming to transform Saudi Arabia into a global aviation and trade hub.
It is a digitally native airline connecting the kingdom to more than 100 destinations.
Application
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