Digi Care Advisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Key accountabilities and decision ownership: Customer focus: Provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met within company guidelines.
Key Skills for This Role
Full Job Posting
Key Accountabilities And Decision Ownership
- **Customer focus:*** Provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met within company guidelines.
- Own and manage the customer relationship: resolving queries efficiently and effectively.
- Ensure service level agreements are met and maintained. Handle customer care tasks as per defined productivity and Quality targets.
- Deliver awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues.
- Ensure to handle assigned tasks accurately, use the job tools (telephone and computer) effectively and be proactive regarding the improvement of processes and procedures.
- Re **silience, Analytical and Team player**
- Maintain effective work behavior in the face of pressure and setbacks at all times. Successfully adapts to changing demands and condition during business operation.
- Makes systematic and rational judgments based on information and relevant assumptions during business operations with clear and concise communications aligned with company
- standards.
- Work as a team to ensure offering an awesome customer experience and interacts with colleagues in an effective manner. Respect others and works well within the team at all times. Perform any additional project, task or activities assigned/delegated by the Line Manager.
Education & Experience
- High School diploma or equivalent.
- 1-2 years of relevant experience in customer facing role with an ablity to communicate with the customers as per Vodafone Qatar’s defined quality standards.
- Knowledge and understanding of managing customer interactions and providing effective solutions.
- Knowledge of telecommunications, chat and social media platforms and telephony systems is a must, and stratagic thinking and making quick decisions is key part of the role.Computer literacy, Windows Operating Systems, and internet applications- preferred
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VodafoneThree
Consumer Contact Centre Advisor
Doha, QAT
Key accountabilities and decision ownership: Customer Focus: Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly
Enterprise Business Development Manager
Doha, QAT
Manage partnerships strategy for Direct sales channels. Identify and address business development opportunities for new areas that are still at concept stage as well as existing areas. Takes a lead role in short-listin
Fixed Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Provide support and manage planned and unplanned outage communication to customer and engage with technology teams to troubleshoot customer issue. Work with technology to bu
Fixed Installation Desk Advisor
Doha, QAT
Key accountabilities and decision ownership: With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G. Coordin
Sales Executive
Doha, QAT
Account management to businesses in Qatar Manage leads and acquire new enterprise client accounts Have the capability to generate your own leads in the market. Delivers on weekly, monthly and quarterly sales commitmen
Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Responsible for interaction with customers and provide support for any Mobile Money-related complaints and resolve customer issues. Use available Mobile Money tools and syst
Telesales & Retention Advisor
Doha, QAT
Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafo
IT & software development
Doha, QAT
Vodafone Qatar is a leading telecommunications operator in Qatar providing mobile, broadband, IoT, and ICT services for consumers and businesses nationwide. IT & Software Development Job Description A software developer
Consumer Contact Centre Advisor
Doha, QAT
Enterprise Business Development Manager
Doha, QAT
Fixed Complaint Management Advisor
Doha, QAT
Fixed Installation Desk Advisor
Doha, QAT
Sales Executive
Doha, QAT
Complaint Management Advisor
Doha, QAT
Telesales & Retention Advisor
Doha, QAT
IT & software development
Doha, QAT