Consumer Contact Centre Advisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Key accountabilities and decision ownership: Customer Focus: Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts.
Key Skills for This Role
Full Job Posting
Customer Focus
- Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
- Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
- Achieve consumer/client relationship targets and KPI’s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
- Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
- Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
Teamwork
- Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.
- Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
- Build effective business relationship with an open communication ability, and in a clear and concise manner.
Resilience
- Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
- Ensure to resolve consumer’s service-related concerns and make systematic and ration al judgments based on information and relevant assumptions.
- Perform any additional project, task or activities assigned/delegated by the Line Manager
Education & Experience
- High School diploma
- Computer literacy, Windows Operating Systems, and internet applications
- 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
- Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar’s defined quality standards.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VodafoneThree
Digi Care Advisor
Doha, QAT
Key accountabilities and decision ownership: Customer focus: Provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met within company guidelines. Own and mana
Enterprise Business Development Manager
Doha, QAT
Manage partnerships strategy for Direct sales channels. Identify and address business development opportunities for new areas that are still at concept stage as well as existing areas. Takes a lead role in short-listin
Fixed Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Provide support and manage planned and unplanned outage communication to customer and engage with technology teams to troubleshoot customer issue. Work with technology to bu
Fixed Installation Desk Advisor
Doha, QAT
Key accountabilities and decision ownership: With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G. Coordin
Sales Executive
Doha, QAT
Account management to businesses in Qatar Manage leads and acquire new enterprise client accounts Have the capability to generate your own leads in the market. Delivers on weekly, monthly and quarterly sales commitmen
Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Responsible for interaction with customers and provide support for any Mobile Money-related complaints and resolve customer issues. Use available Mobile Money tools and syst
Telesales & Retention Advisor
Doha, QAT
Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafo
IT & software development
Doha, QAT
Vodafone Qatar is a leading telecommunications operator in Qatar providing mobile, broadband, IoT, and ICT services for consumers and businesses nationwide. IT & Software Development Job Description A software developer
Digi Care Advisor
Doha, QAT
Enterprise Business Development Manager
Doha, QAT
Fixed Complaint Management Advisor
Doha, QAT
Fixed Installation Desk Advisor
Doha, QAT
Sales Executive
Doha, QAT
Complaint Management Advisor
Doha, QAT
Telesales & Retention Advisor
Doha, QAT
IT & software development
Doha, QAT