Fixed Installation Desk Advisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Key accountabilities and decision ownership: With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G.
Key Skills for This Role
Full Job Posting
Key Accountabilities And Decision Ownership
- With expertise in OTDR/LSPM testing equipment, analyse the testing reports to check whether the results are within the budget and fixed fibre services (FTTX) and 5G.
- Coordinate with technology teams in operational acceptance of newly declared ready for connect buildings/towers/villas. and to create technical inventory report which is required to connect new customers. Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website.
- Work and coordinate with Technology Operational teams to monitor the number of splitter ports per buildings and request for expansion based on utilization.
- Ensure to understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling).
- Fulfilling manual activities that is:
- + Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,
- + Calling customers for appointment booking., and Monitor SLAs across multiple field vendors and areas,
- Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.
- Manual disconnection of QNBN links based on disconnection request from customer
- .
- + Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa IDs for all eligible apartments, villa and involve in field team audit to validate compliance to scope of work and Vodafone way of working.
- + Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, and IDs.
- + Tracking and reporting of fixed line inventory issued to field partner and reconciliation.
- Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting and engage with field partners to ensure assigned orders are activated within the SLA.
- + Provide back-office support to the field team to resolve technical issue identified during activation and engage with technology for uploading inventory and patching for new declared RFS building.
- + Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners.
- Monitor field team’s appointment and ensuring teams reach as per the customer given appointment time
- + Leverage MS Office tools ( Power BI, Power Automate, PowerPoint) to provide insights and highlight trends that can support operational enhancement.
- + 90% overall sales lead to be converted to successful installation, ensuring all delivered manged services are bill.
- Ensure daily reports to be generated for day-to-day activities.
- + Perform any additional project, task or activities assigned/delegated by the Line Manager .
Education
- Bachelor’s / Engineering degree in telecommunications or equivalent
- **Knowledge & Experience:*** Advance Knowledge in Fixed Fibber Services i.e., FTTX- desirable
- Certification in MS office tools like Power BI, Power Automate will be add on.
- 5 years of relevant experience in the service or telecommunication industry with a strong background in fulfilment across mobility and fixed.
- Track record in managing vendors of diverse backgrounds to achieve high level of service with strong communication and engagement skills and ability to simplify the complex and articulate a vison in an empowering way.
- Results-Oriented and knowledge to create training material and troubleshooting guide based on the use case scenarios with an understanding of FTTx fulfilment models, 5G Service
- Experience in MS office tools like Power BI, Power Automate with excellent communication skills in English/Arabic (both verbal & written).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VodafoneThree
Fixed Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Provide support and manage planned and unplanned outage communication to customer and engage with technology teams to troubleshoot customer issue. Work with technology to bu
Sales Executive
Doha, QAT
Account management to businesses in Qatar Manage leads and acquire new enterprise client accounts Have the capability to generate your own leads in the market. Delivers on weekly, monthly and quarterly sales commitmen
Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Responsible for interaction with customers and provide support for any Mobile Money-related complaints and resolve customer issues. Use available Mobile Money tools and syst
Telesales & Retention Advisor
Doha, QAT
Work in Telesales and Retentions function for Vodafone Qatar do telesales and retentions activities such as migration of prepaid customers to postpaid, upgrading postpaid customers to a higher plan and selling new Vodafo
IT & software development
Doha, QAT
Vodafone Qatar is a leading telecommunications operator in Qatar providing mobile, broadband, IoT, and ICT services for consumers and businesses nationwide. IT & Software Development Job Description A software developer
Consumer Contact Centre Advisor
Doha, QAT
Key accountabilities and decision ownership: Customer Focus: Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly
Business Care Advisor
Doha, QAT
Key accountabilities and decision ownership: Provide prompt and efficient technical support and service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer re
Fixed Complaint Management Advisor
Doha, QAT
Key accountabilities and decision ownership: Provide support and manage planned and unplanned outage communication to customer and engage with technology teams to troubleshoot customer issue. Work with technology to bu
Fixed Complaint Management Advisor
Doha, QAT
Sales Executive
Doha, QAT
Complaint Management Advisor
Doha, QAT
Telesales & Retention Advisor
Doha, QAT
IT & software development
Doha, QAT
Consumer Contact Centre Advisor
Doha, QAT
Business Care Advisor
Doha, QAT
Fixed Complaint Management Advisor
Doha, QAT