Deputy General Manager

About the Role

Deputy General Manager

• to support the leadership and growth of a leading retail furniture business in the UAE.
• This role is responsible for driving operational excellence, maximizing sales performance, and ensuring a superior customer experience across multiple retail locations.
• The ideal candidate will bring strong leadership, deep retail expertise, and a proven ability to scale business operations in a competitive market.
• About the requirements:
• **Business Operations & Leadership:**
• Support the General Manager in overseeing end-to-end business operations.
• Execute operational strategies aligned with growth and profitability objectives.
• Monitor business performance and implement corrective actions where required.
• Drive cross-functional coordination across retail, logistics, warehouse, and customer service.
• Lead and mentor store managers and department heads
• **Sales & Commercial Management:**
• Drive revenue growth through sales strategies and market expansion.
• Analyze KPIs, customer trends, and market performance.
• Optimize pricing, promotions, and merchandising initiatives.
• Build key relationships with customers, developers, suppliers, and corporate clients.
• Identify opportunities in retail, hospitality, and project sales segments
• **Retail Store Operations:**
• Ensure high standards in visual merchandising, service, and operational excellence.
• Monitor store KPIs such as conversion rates, ATV, and sales productivity.
• Enhance customer experience and brand positioning.
• **Supply Chain & Inventory:**
• Oversee inventory planning and stock optimization.
• Ensure efficient procurement, warehousing, and product delivery.
• Improve stock accuracy, turnover, and supply chain efficiency.
• Implement cost-effective inventory management processes
• **Financial Management:**
• Support budgeting, forecasting, and business planning processes.
• Monitor operational expenses and ensure cost control.
• Analyze financial and operational reports to guide decision-making.
• Drive profitability and margin improvement
• **People Management:**
• Recruit, develop, and retain high-performing teams.
• Set performance goals and conduct regular evaluations.
• **Ensure compliance with UAE labor laws and HR best practices:**

Compliance & Governance

• About you:
• Bachelor’s degree in Business Administration, Retail, Supply Chain, or related field
• MBA or relevant professional qualification is a plus
• 8–15 years of retail experience, with at least 5 years in a senior leadership role
• Strong background in furniture, home furnishings, or interior retail sector
• Proven experience managing multi-store operations in the UAE
• Strong commercial acumen and track record of revenue growth
• In-depth knowledge of UAE retail market and consumer trends
• Excellent communication skills in English, Native English speaker will be an advantage.
• About the Recruiter:

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