Deputy Boutique Manager

DUBAI MALL – DUBAI - UAE

Support Achieving Sustainable Business Ambitions

• Compliance and risk management: Ensure compliance with Group’s policies & Maison’s commercial rules. Guarantee that retail procedures are respected (selling, customer services, stock management, security…). Ensure all team is aware about latest procedures and tools capabilities. Supporting in preparing for internal and external audits. Ensure all documentation is accurate and available
• Safety and security: Oversee the safety and security of the team, inventory, and premises, implementing and maintaining robust security protocols. Manage the boutique maintenance and supplier procurements
• Boutique Operations: Managing the day-to-day operations, ensuring that the store meets the brand's standards of excellence
• Inventory management: Manage inventory levels, ensuring optimal stock availability while minimizing losses and discrepancies. Manage stock and stock movements: receptions, shipping, inventories, orders, consignments while maintaining quality control and preventing stock losses
• Administration: Monitor administrative aspects in collaboration with the Boutique operations coordinator of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Daily operations: Coordinate efficient opening and closing procedures, Assist with customer service responsibilities as needed (e.g., the
• client repair flow, execution of reports, and monthly inventory/reconciliation), Offer assistance on the sales floor as needed

Commercial Target

• Sales performance and growth: Partner with the Boutique Manager to ensure boutique objectives achievements (turnover, clients portfolio development…)
• Boutique action plan: Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Maison representation and advocacy: Represent Jaeger-LeCoultre as a brand ambassador within the local community
• Individual performance: Achieve individual targets

Transmit Your Passion

• Inspire and motivate: Work with the Boutique Manager to retain a motivated, high performing team and to manage the operation team. Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
• Scheduling and resource optimization: Organize boutique team roaster to optimize staffing levels and ensure exceptional client service. Identify and share recruitment needs to local management. Effectively integrate new team members.
• Training and expertise: Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Team collaboration: Support and assist colleagues as needed

Cultivate Lasting Client Relationships

• Client advising: Demonstrate leadership by playing an active role in the boutique through hosting clients and ensure best personalized client experience is provided.
• Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
• Client relationship management: Collaborate with the Boutique Manager and the Sales Manager to Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty. Ensure proper execution of the clientelling strategy within the boutique team.
• Personalized service: Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
• Customer service excellence: Provide the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.
• WHAT ARE YOUR DRIVERS?
• Result-oriented and demanding
• Self-driven and can act in a low pace environment
• Curious
• Humble
• Passionate
• Proper sense of luxury and pay attention to details and excellence
• Passionate about creating exceptional client experiences and fostering a culture of hospitality.
• Strong team player, empathetic
• Strong organizational and problem-solving skills
• WHAT DO YOU BRING TO THE TEAM?
• Proven experience in luxury retail management, preferably in the watch or jewellery industry
• Excellent leadership and team management abilities
• Excellent communication, interpersonal, and presentation skills
• Fluency in English. Other language is a plus