Client Advisor

Overview

Client Advisor

Achieving Sustainable Business Ambitions

• Achieve and exceed individual and boutique sales targets
• Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational Excellence

• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
• Confidently handle sales transactions, including processing payments, handling returns
• Participate in inventory management, including receiving, stocking, and securing products and accessories
• Build operational knowledge on all digital tools
• Adhere to our Maison commercial policy and rules
• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
• Assist with visual merchandising and product displays

Cultivate Lasting Client Relationships

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
• Identify client needs and preferences through active listening and thoughtful questioning
• Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
• Actively seek opportunities to expand our client network through referrals and targeted outreach
• Maintain client database and proactively manage client relationships to drive repeat business
• Invite clients to private events and previews
• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
• Address client inquiries and resolve issues promptly and professionally
• Facilitate communication between clients and Maison service centres
• Go the extra mile to ensure client satisfaction and build brand loyalty

Transmit Your Passion

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
• Stay up to date on industry trends, competitor activities, and new product launches
• Represent the Maison with sophistication at exclusive events
• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
• Share knowledge and best practices with team members
• Support and assist colleagues as needed
• Actively participate in team meetings and training sessions
• WHAT ARE YOUR DRIVERS?
• Passionate about luxury watchmaking
• Dedicated to providing exceptional client experiences
• Highly motivated and results-oriented
• Representative of Maison refined codes
• Excellent communication and interpersonal skills
• Positive attitude and a strong work ethic
• Self-confident, self-aware and trustworthy
• Committed to exceed client expectations
• WHAT DO YOU BRING TO THE TEAM?
• Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
• Demonstrated ability to cultivate and expand a network of high-net-worth individuals
• Excellent communication, interpersonal, and presentation skills
• Ability to work independently and as part of a team
• Fluency in English. Other language is a plus