Customer Support Executive - UAE National Hiring
Key Skills for This Role
Full Job Posting
Key responsibilities
- Handle customer inquiries by phone, email, chat, and face-to-face interactions.
- Provide accurate information about products, services, processes, and policies.
- Resolve customer complaints and escalate complex issues when needed.
- Follow up on pending queries to ensure timely resolution.
- Coordinate with internal teams to resolve customer requests efficiently.
- Maintain customer records and update interactions in the CRM or system.
- Support order, service, payment, documentation, and appointment-related queries.
- Track customer feedback and contribute to service improvement.
- Maintain professional communication and a high standard of customer service.
- Prepare basic reports and maintain accurate documentation.
Requirements
- At least 1 year of customer service or customer-facing experience is preferred; freshers with strong communication skills may also be considered.
- Excellent verbal and written communication skills.
- Customer-focused with good problem-solving ability.
- Ability to handle complaints and difficult customers professionally.
- Basic knowledge of MS Office or CRM systems is preferred.
- Ability to multitask and work in a fast-paced environment.
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