Customer Support Analyst
Role Overview
Join the Rostering & Payroll Support team as a UK-based Customer Support Analyst.
Provide advanced technical and functional support for workforce management solutions, resolving complex issues across rostering, scheduling, workforce planning, and payroll-related products.
Key Skills for This Role
Full Job Posting
About RLDatix
RLDatix provides applications used by healthcare organizations to support patient safety and care delivery.
The company has more than 2,000 team members and serves over 10,000 healthcare organizations worldwide.
Role overview
Join the Rostering & Payroll Support team as a UK-based Customer Support Analyst.
Provide advanced technical and functional support for workforce management solutions, resolving complex issues across rostering, scheduling, workforce planning, and payroll-related products.
How you'll spend your time
- Manage escalated issues related to rostering, scheduling, payroll processing, integrations, and workforce management.
- Diagnose application, configuration, and integration issues and perform root cause analysis.
- Prepare technical escalation reports for Engineering, Product Management, or Cloud Operations and manage operational-level agreements.
- Build specialist product knowledge and provide best-practice guidance and release-readiness support.
- Collaborate across teams on customer issues and major incidents, and contribute to knowledge-base growth and continuous improvement.
What we're looking for
- At least 3 years of technical, application, or operational support experience, including support for SaaS applications and cloud-hosted solutions.
- Proven complex-issue troubleshooting and diagnostic skills, with experience using Zendesk, ServiceNow, or a similar ticket management system.
- In-depth knowledge of ITIL principles and service management processes, and ability to collaborate with cross-functional teams.
- Experience with workforce management, rostering, scheduling, healthcare software, integrations, APIs, data imports/exports, or AWS is desirable.
- Interest in healthcare outcomes, collaborative working, and prioritizing multiple cases.
Benefits
- Benefits include private health and group accident insurance, an Employee Assistance Program, and long-service Loyalty Awards.
- The company describes flexible working and a focus on employee wellness.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RLDatix
Senior Product Manager, RLD Intelligence
Toronto, CAN
RLDatix is seeking a Senior Product Manager to shape RLD Intelligence across its healthcare operations platform. The role owns the end-user proposition, experience, and market positioning, translating data platform capab
Application Analyst
Riyadh, KSA
RLDatix is seeking a Riyadh-based Applications Analyst to support software implementation and deployment projects. The role involves gathering client requirements, configuring and testing solutions, troubleshooting, docu
Marketing Specialist
Riyadh, KSA
RLDatix is seeking a Riyadh-based Marketing Specialist to deliver integrated regional marketing programmes that build brand visibility, generate qualified demand, and support business growth across MEA. Candidates need 2
Application Analyst
Riyadh, KSA
RLDatix is seeking a Riyadh-based Applications Analyst to support software implementation projects and client deployments. The role involves gathering requirements, configuring and testing solutions, documenting processe
Senior Analyst Growth Marketing - L6 - Riyadh
Riyadh, KSA
RLDatix is seeking a Riyadh-based marketing specialist to deliver integrated regional programmes that build brand visibility, generate demand, and support growth. The role requires 2–4 years of B2B marketing experience,
Senior Product Manager, RLD Intelligence
Toronto, CAN
RLDatix seeks a senior product manager to shape RLD Intelligence across its RLD360 portfolio. The role turns data-platform capabilities into customer-facing intelligence products, AI-enabled interventions, and commercial
Application Support Analyst
, GBR
RLDatix is seeking an Application Support Analyst to provide frontline support for its applications, resolve routine issues, and triage and escalate tickets. Candidates should have 1–2 years in a similar support role, Wi
Senior Product Manager, RLD Intelligence
Toronto, CAN
Application Analyst
Riyadh, KSA
Marketing Specialist
Riyadh, KSA
Application Analyst
Riyadh, KSA
Senior Analyst Growth Marketing - L6 - Riyadh
Riyadh, KSA
Senior Product Manager, RLD Intelligence
Toronto, CAN
Application Support Analyst
, GBR