Customer Success Manager

Overview

• The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction.
• Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company s growth through renewals and expansion opportunities.
• What you'll be doing:
• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the MEA region by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer s KPIs, stakeholders, critical success factors, and product adoption plan
• Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment
• Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
• Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor
• Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues
• Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references
• What you bring:
• 2+ years of experience in Customer Success, Consulting, Account Management, or a similar role in enterprise software
• Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies
• Commercial acumen and a track record of influencing buying decisions and account growth
• Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives
• Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills
• Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.
• Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies.
• Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations
• Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices
• Fluency in English and Arabic
• Ability and/or willingness to use our product .