Customer Success Manager, Creative Projects
Skills
About This Role
Overview
We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team.
This role blends end-to-end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth.
You will lead the full lifecycle of multi-channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development.
Acting as both an operational driver and a strategic advisor, you will ensure flawless creative execution while helping customers unlock the full value of Smartly’s platform.
Beyond project delivery, you will partner closely with clients and internal teams to align on objectives, manage scope and budgets, resolve challenges proactively, and ensure consistently high-quality outcomes.
You will collaborate cross-functionally to anticipate client needs, recommend scalable solutions, and maintain transparency across stakeholders to drive successful, efficient creative operations.
What You’ll Do. . .
Lead End-to-End Creative Project Delivery
- Own the full lifecycle of multi-channel digital campaigns — from scoping and timelines to delivery and post-launch evaluation.
- Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.
Drive Operational & Financial Excellence
- Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly.
- Oversee project profitability, manage scope changes, and proactively mitigate risks.
Coordinate Cross-Functional Execution
- Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns.
- Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery.
Support Customer Success & Product Adoption
- Partner with customers to align campaign execution with business goals and performance outcomes.
- Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions.
- We're definitely looking for you, if you...
-----------------------------------------------
- 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in-house team of an online advertiser, or an AdTech company.
- Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.
- Knowledge of digital media advertising, particularly social media, including all ad formats and placements.
- Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.
- Cross-functional mindset and experience in working with multidisciplinary teams
- Commercially minded with experience handling scope, financial oversight, and client negotiations.
- Have flawless written and verbal communication skills
- Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines.
- Highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced environment.
- Multitask and meet critical deadlines in a fast-paced environment.
- Fluent in English; Arabic is a plus.
- #LI-Hybrid
-----------------
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands.
We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.
Our Diversity, Equity & Inclusion approach is at the heart of it.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Customer Success Manager - UAE
Sully.ai · Dubai
About Us At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager
TALENTMATE · Dubai
Job Description About Appspace At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible wor
Skills
Yesterday
Apply Now↗Apply Now ↗Senior Customer Success Manager - UAE
TALENTMATE · Dubai
Job Description About Us At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, admi
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager | GCC
Heidi · Dubai
Who Are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 m
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager GCC
TALENTMATE · Dubai
Job Description Please Note: This role will require you to work in the UAE, and will consist of 50% travel. Who Are Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from document
Skills
Yesterday
Apply Now↗Apply Now ↗Customer Success Manager Creative Projects
TALENTMATE · Dubai
Job Description We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team. This role blends end-to-end creative production leadership with strategic customer
Skills
Yesterday
Apply Now↗Apply Now ↗Director of Customer Success
Bluebird · Dubai
Customer Success Director | Risk & Compliance 📍Dubai, UAE | 💵 OTE of AED 800k Imagine stepping into a leadership role where the accounts already exist, the product is trusted globally, and the region is entering its ne
Skills
2 days ago
Apply Now↗Apply Now ↗Customer Success Team Lead
LexisNexis Legal & Professional · Dubai
About The Business: LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, a
Skills
2 days ago
Apply Now↗Apply Now ↗Lead Specialist - Customer Success
Wood Mackenzie · Dubai
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influentia
Skills
2 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required