Customer Success Manager
Role Overview
The Customer Success Manager is responsible for managing an assigned portfolio of customers and supporting their successful adoption, engagement, and ongoing use of the company’s software solutions.
The role serves as a primary point of contact for customers and works proactively to understand customer needs, address risks, support retention, and promote customer value.
The Customer Success Manager collaborates with internal teams, including Sales, Marketing, Services, Product and Operations to coordinate customer needs and ensure a consistent customer experience.
Full Job Posting
Qualifications
- 1-3 years of experience in Customer Success, Account Management, Customer Support, SaaS, or another customer-facing role.
- Strong written and verbal communication skills.
- Demonstrated ability to build and maintain effective customer relationships.
- Strong organizational skills and the ability to manage multiple customers, priorities, and deadlines.
- Ability to identify customer needs, assess issues, and develop appropriate next steps.
- Ability to work collaboratively with cross-functional teams.
- Proficiency with CRM systems and standard business productivity tools.
Preferred Qualifications
- Experience working with SaaS or technology products.
- Experience managing a portfolio of customers
- Experience supporting customer renewals or retention initiatives.
- Experience working with local, state, or other public-sector organizations.
- Familiarity with customer health metrics, product usage data, or Customer Success platforms.
About PSD Citywide
Cloud-based asset management and budgeting software for local governments.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PSD Citywide
Account Executive
Kansas City, USA
Account Executive
, USA
Account Executive
Oklahoma City, USA
Account Executive
Newark, USA
Integrations Support Engineer
Toronto, CAN
Account Executive
Dallas, USA
Business Development Manager
London, CAN
Business Development Representative
London, CAN