Integrations Support Engineer
Role Overview
The Integrations Support Engineer is a technical resource responsible for helping customers successfully implement and integrate our platform with third-party systems, applications, and APIs.
This role combines technical troubleshooting, application and integration expertise, data analysis, software development, and customer-facing support.
The Integrations Support Engineer investigates and resolves application, configuration, integration, data, and software-related issues encountered during the implementation process.
The role requires the ability to troubleshoot across the application and its supporting technologies, identify root causes, develop or implement appropriate technical solutions, and validate solutions through resolution.
This position works closely with Implementation, Sales, Customer Success, Engineering, and Product teams to resolve complex technical issues, coordinate escalations, and identify opportunities for product or process improvements.
The role is expected to take ownership of technical issues from initial investigation through resolution, validation, and customer communication.
This is a Full Time Remote position, the successful candidate must live in Canada.
Key Skills for This Role
Full Job Posting
Qualifications
- 3-5 years of experience in software development, application support, technical support, or implementation
- Post secondary education in computer science, software engineering, computer engineering, or related technical discipline.
- Strong debugging and problem-solving skills.
- Proficiency in at least one programming language such as C#, Java, JavaScript/TypeScript, Python, or similar.
- Working knowledge of SQL and relational databases.
- Experience troubleshooting APIs, integrations, and web applications.
- Familiarity with source control systems such as Git.
- Ability to read and interpret application logs, stack traces, and technical documentation.
- Understanding of software development lifecycle and testing practices.
- Experience supporting enterprise or customer-facing applications.
- Ability to work in a fast paced environment.
- Good verbal and written communication skills, and the ability to work cross collaboratively.
About PSD Citywide
Cloud-based asset management and budgeting software for local governments.
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