Customer Success Manager (Technical), Saudi
Role Overview
The Customer Success Manager acts as a strategic and technical advisor to enterprise customers, helping them adopt, optimize, and expand use of the company's solutions.
The role reports to the Customer Success Team Lead.
Location stated in the description: Riyadh, Saudi Arabia (Home office).
Key Skills for This Role
Full Job Posting
About the company
AlgoSec provides application-connectivity security solutions for hybrid and multi-cloud environments.
Its platform supports visibility, security policy management, risk reduction, and compliance automation across enterprise networks.
Role overview
The Customer Success Manager acts as a strategic and technical advisor to enterprise customers, helping them adopt, optimize, and expand use of the company's solutions.
The role reports to the Customer Success Team Lead.
Location stated in the description: Riyadh, Saudi Arabia (Home office).
Responsibilities
- Identify adoption gaps, create tailored success plans, and align product use cases with customer value.
- Monitor portfolio adoption and create quarterly improvement plans.
- Partner with renewals teams, identify churn risks, and lead mitigation efforts.
- Work with internal teams and sales to uncover and quantify expansion opportunities.
- Advise customer stakeholders, host Executive Business Reviews, and maintain proactive customer engagement.
- Document use cases, success stories, and lessons learned; represent customer needs across the organization.
Requirements
- 5+ years in Customer Success or similar enterprise software roles; security or systems integration experience is preferred.
- Demonstrated success managing strategic and enterprise-level customers.
- Strong understanding of network security, governance, audit, risk, and compliance.
- Excellent consulting, project management, and data-driven decision-making skills.
- Knowledge of firewalls, IDS/IPS, SDN, compliance, Java and REST APIs, infrastructure, cloud, and LAN/WAN networking.
- Excellent English and Arabic communication; willingness to travel up to 50%.
- Salesforce.com, Gainsight, and deeper knowledge of TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius are nice to have.
- The employer describes the work setting as Riyadh home office; the role involves client calls/visits and travel up to 50%.
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