Customer Success Manager (Technical), Saudi

Role overview

What you'll do

• Identify adoption gaps, build tailored success plans, and align product use cases with customer value realization.
• Track adoption across the portfolio and create quarterly improvement plans.
• Partner with renewals to connect adoption health to renewal outcomes, identify churn risks early, and lead mitigation efforts.
• Collaborate with internal teams and sales to uncover and quantify expansion opportunities.
• Build stakeholder relationships, advise customers on best practices, and host Executive Business Reviews and proactive customer touchpoints.
• Document use cases, success stories, and lessons learned; advocate internally for customer needs.

What the employer is looking for

• 5+ years in customer success or similar enterprise software roles; security or systems integration experience is preferred.
• Experience managing strategic and enterprise customers with measurable success; strong understanding of network security, governance, audit, risk, and compliance.
• Customer-first and proactive approach; comfortable with client-facing calls and visits; excellent consulting, project-management, and data-driven decision-making skills.
• Knowledge of firewalls, IDS/IPS, SDN, compliance technologies, Java and REST APIs, infrastructure, cloud, and LAN/WAN networking.
• Executive presence and ability to manage high-stakes conversations and escalations; resilient and adaptable in dynamic environments.
• Excellent communication in English and Arabic; willingness to travel up to 50% of the time.
• Salesforce.com, Gainsight, TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius are nice to have.

About AlgoSec