Customer Success Manager

Overview

Customer Success Manager

Responsibilities

• The duties and responsibilities of this position consists of, but are not limited to, the following:
• Manage full P&L for a major global account (\~$1.5M+ in Net Revenue annually)
• Oversee financial performance, including expenses and revenue forecasting.
• Allocate resources effectively and design supply chain solutions based on customer needs.
• Champion the enterprise technical and operational capabilities to customer goals and requirements
• Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
• Align internal and external business functions across all global regions to support long term strategic plan
• Lead initiatives and manage projects to support customer value proposition
• Build trusted relationships with executive level customer contacts and serve as an escalation point
• Understand industry and market trends and apply to customer strategy and business reviews
• Provide guidance and mentoring to the Service Delivery teams
• Foster collaboration, continuous improvement, and a growth mindset.

Required Qualifications

• Minimum 2 years of similar experience within logistics or supply chain environment.
• Strong communication skills in English
• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications

• Bachelor’s degree from accredited college or university
• Advanced proficiency in Microsoft Office Suite of programs
• Knowledge of Supply Chain and/or Logistics industry
• Presentation experience with internal and external key decision makers
• Demonstrated experience in consultative and strategic sales
• Ability and desire to work in a fast-paced environment
• Strong negotiation and conflict resolution skills
• Demonstrates skill of managing internal and external customer expectations
• Proven ability to build, lead, and foster a team-oriented environment
• Values a diverse and inclusive work environment

What We Offer

• Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate
• Meaningful opportunities for advancement within a dynamic, fast‑paced global organization.
• A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight.
• A multicultural setting offering the chance to strengthen and expand your language capabilities.
• Structured professional development, supported by access to comprehensive training platforms and learning resources.

Your Health, Wealth, and Self

• Employee Insurance Benefits

• Variable Pay based on position
• Hybrid Work Model with Flexi Hours
• Paid time off to manage work-life balance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity