Customer Service Representative - Saudi National
Role Overview
A medical device company is recruiting a Customer Service Representative for its Jeddah office.
Key Skills for This Role
Full Job Posting
Role overview
A medical device company is recruiting a Customer Service Representative for its Jeddah office.
Key responsibilities
- Manage customer orders, shipments, invoices, pricing, and product availability.
- Coordinate shipments with logistics and follow up on delivery requirements.
- Support customers after sale with returns, replacements, spare parts, and claims; resolve queries promptly.
- Coordinate customer set-up, billing, logistics, and account issues with internal teams.
- Support sales activities and customer events; process returns and credit and debit notes.
- Monitor blocked accounts and work with Credit Control to resolve shipment issues.
- Maintain accurate customer records and reporting.
Candidate requirements
- Bachelor’s degree in Business or a related field.
- Two to three years of customer service experience.
- Experience with order management, logistics, or after-sales support.
- Strong communication and customer service skills.
- Good knowledge of SAP, Excel, PowerPoint, and Outlook.
Workplace
- The position is for the company's Jeddah office; applicants should be available for face-to-face interviews there.
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