Customer Service Representative (Saudi national)

Role Overview

Responsibilities

• Primarily involved in the access and persuasion steps of the sales process, including qualifying, relationship building, needs evaluation, solution development and presentation, and closing.
• Proactively engage with customers using phone, email, and web conferencing.
• Identify current and future customer service requirements by establishing rapport with potential and actual customers and acting as liaison between customers and Element Materials Technology.
• Manage relationships with customers.
• Focus on straightforward quotation enquiries for standard products and services.
• Gain pricing and lead time from standard price lists.
• Work with departments to resolve complaints.
• Process sales invoices, quoting, and provide status reports to clients.
• Handle requests for information such as shipping and delivery dates when applicable.
• Actively use the CRM tool to record activities, ensure accurate contact details, remove duplicates, add new information, and enter accurate call and visit logs.
• Achieve sales goals by converting and penetrating accounts.
• Build and maintain working knowledge of Element Materials Technology service offerings and participate in training and coaching opportunities.

Qualifications

• 3 years of customer service experience with quoting experience strongly preferred.
• Ability to read and interpret documents such as customer quotes, contracts, marketing materials, and customer testing specifications.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to calculate figures such as discounts, interest, commissions, and proportions and apply basic algebra and geometry.
• Ability to solve practical customer problems.
• Ability to interpret a variety of instructions, data, and details in written, oral, diagram, or schedule form.
• A valid driver's license with an acceptable driving record under Element's policy.
• Experience in interpreting testing procedures and requirements desired.
• Proficiency in Microsoft Applications including Dynamics AX and CRM, Word, and Excel.
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.
• Well-developed oral and written communication skills with strong interpersonal skills.
• Ability to interface with clients, win new work, determine requirements, and help develop proposals including cost estimates, work plans, and terms and conditions.

Compliance