Customer Service Representative - Kelowna

Location: 516 Lawrence Avenue, Kelowna, BC

Full-Time | Minimum of 36 Hours/Week | $18.25/hr

Days, Evenings, Holidays & Weekends Shifts

Be the friendly face that makes travel easier. Every trip with EBus & Red Arrow starts with a hello — and it could be yours. Whether someone’s off to visit family, head to school, or explore somewhere new, you’ll be the one making their journey simple, smooth, and stress-free. This isn’t just about selling tickets; it’s about connecting people and creating a travel experience that feels welcoming from start to finish. As part of the Keolis Canada family, EBus & Red Arrow connects communities across BC and Alberta — and you’ll play an important role in helping travelers feel at home on the road.

Welcome and assist customers in person, by phone, and online

Book, change, and cancel ticket reservations with accuracy and care

Handle payments and keep records tidy and organized

Help travelers with check-in, luggage, and boarding

Keep the ticket office running smoothly (and looking good)

Share your knowledge and problem-solving skills to make each trip easier

A natural people-person with a helpful, positive attitude

Comfortable with computers (bonus if you’re good with Microsoft Office)

Quick thinker who stays calm when problem-solving

Reliable, detail-oriented, and ready to pitch in as part of a team

Flexible with scheduling (weekend availability is a must)

Bonus points: First Aid training, previous customer service experience

Minimum of 36 hours per week (including; holidays, weekends, days & evening shifts)

$18.25/hr with opportunities to learn and grow

Health & Dental benefit package

Discounted travel on our luxury motorcoaches

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, nearly 2,000 employees keep communities connected with light rail, buses, coaches, and shuttles. With EBus & Red Arrow, you’ll be part of a team that believes travel should always feel safe, reliable, and people-first.