{bc}

Customer Service Representative | Hertz | Financial services Rental & Leasing

Al-FuttaimDubai, UAE2 months agoSenior
Seniorfulltime

Skills

Customer SupportClient RelationsComplaint Resolution

About This Role

176380

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

  • The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.

What You Will Do

  • Greet customers professionally and create a welcoming front-office environment.
  • Process rental transactions accurately, including check-ins, check-outs, and returns.
  • Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.
  • Handle customer inquiries, complaints, and service requests efficiently and professionally.
  • Verify customer credentials and ensure compliance with rental policies and procedures.
  • Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.
  • Maintain accurate records in the rental management system.
  • Ensure timely and accurate invoicing for all rental transactions and additional charges.
  • Collaborate with operations and fleet teams to ensure vehicle availability and timely service.
  • Resolve issues quickly to ensure a high level of customer satisfaction.
  • Support loyalty program enrollment and promote brand offers and campaigns.
  • Maintain a clean and organized front-office workspace.
  • Monitor and follow up on reservations, no-shows, and late returns.

Required Skills To Be Successful

  • Strong customer relations and team building skills.
  • Strong commercial acumen.
  • Effective in setting priorities and scheduling activities.
  • Excellent communication, problem solving, and analytical skills.

What Equips You For The Role

  • University graduate.
  • At least 2-year experience in the customer service industry.
  • General understanding of the car rental industry.
  • Fluent English. Arabic and other language skills will be an advantage.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond.

With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands.

The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development.

Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally.

Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.

The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Your resume, rewritten for this exact role.

Sign up free — Base Career tailors your CV to this job description in 60 seconds.

01 / 05

Resume Tailored to This Job

Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.

Get My Free Resume

Free · No card · 60 seconds

02 / 05

Cover Letter for This Role, Done

Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.

Get My Cover Letter

Free · No card · 60 seconds

03 / 05

See How Well You Fit This Role

See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.

Check My Fit Score

Free · No card · 60 seconds

04 / 05

Apply in One Click

Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.

Start Applying Faster

Free · No card · 60 seconds

05 / 05

Track It. Follow Up at the Right Time.

Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.

Track My Applications

Free · No card · 60 seconds

Similar Jobs

Customer Service Representative

Hunter Wave · Dubai

Mid-Seniorcontract

🌟 NOW HIRING📞 Customer Service Representative 🕒 Full-Time | 💼 Entry to Mid-Level 📞 Customer Support • Communication • Issue Resolution • Service Delivery 🌍 Service-Oriented • Fast-Paced • Customer-Focused Environme

Skills

Customer SupportClient RelationsComplaint Resolution

Female Customer service executive( Urdu speaking )

BankByChoice · Dubai

AED 3,000/monthfulltime, contract

We are hiring a Female Customer Service Executive (Urdu Speaking) with experience in customer handling and trade finance operations. The ideal candidate should have strong communication skills and knowledge of banking pr

Skills

Customer SupportClient RelationsComplaint Resolution

Sales and Customer Service

ABN Group · Dubai

AED 2,500/monthMid-Seniorfulltime, contract

Job Title: Sales & Customer Service Executive – Business Center Location: Dubai Type: Full-Time | Permanent Salary: AED 2,500/month (+ incentives, if applicable) Job Description: We are looking for a Sales & Customer Ser

Skills

Customer SupportClient RelationsComplaint Resolution

Customer Service Representative

Dr Sabah Al Sagban Medical Clinic · Abu Dhabi

AED 2,500/monthEntryfulltime

Job Description – Dermatology Receptionist (Own Visa) Facility: Dr Sabah Al Sakban Medical Center Location: Abu Dhabi, United Arab Emirates Department: Dermatology / Aesthetic Clinic Position: Dermatology Receptionist Em

Skills

Customer SupportClient RelationsComplaint Resolution

Customer Service Executive

Expedite Pro Documents Services · Dubai

AED 2,500 - 3,000/monthfulltime

Urgently Hiring – Customer Service Executive Location: Abu Dhabi, UAE Position: Customer Service Executive Salary: AED 2,500 – 3,000 per month Employment Visa & Medical Insurance Provided Immediate Joiners Preferred Job

Skills

Customer SupportClient RelationsComplaint Resolution

Customer Service Specialist French Speaker (Remote)

TalentWorldGroup Plc. · Abu Dhabi

Entryparttime

Training Start Date: 26/05/2026 tentative Contract: Freelance Cooperation Agreement About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, w

Skills

Customer SupportClient RelationsComplaint Resolution

Graduate Trainee Customer Service Representative

Emirates Islamic · United Arab Emirates

Entry

All account Maintenances/ discrepancies /reversals and follow ups with branches and other departments. Raising SRs for all kind of queries/issues and CC RMs in all emails (where...

Skills

Customer SupportClient RelationsComplaint Resolution

UAEN1 | Customer Service Associate | Retail | M&S Dubai

Al Futtaim Private Company (LLC) · Dubai

Mid-Senior

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. The ro...

Skills

Customer Service AssociateCustomer AdvisorCustomer Relations

Customer Service Supervisor

GAC Group · United Arab Emirates

Senior

Support the sales process by providing timely, error-free quotes that contribute to revenue generation. 2. Ensure and enable the customer service team responds to customer in...

Skills

Customer SupportClient RelationsComplaint Resolution

2.2K+

Cover Letters & Follow-ups

1.8K+

Resumes Tailored

190.5K+

Jobs Tracked

Trusted by professionals at

PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
PwC//
Emaar//
KPMG//
Noon//
Amazon AWS//
Talabat//
Deloitte//
Emirates//
Careem//
Aramex//
McKinsey//
Property Finder//
Majid Al Futtaim//
Chalhoub Group//
AI Job Platform

Stop applying blindly. Start getting hired.

Base Career automates the hardest parts of job searching — apply smarter, not harder.

AI Resume in 60s

Your resume rewritten for this exact role using the job description as the brief.

ATS-Optimized

Get past automated screening filters with the right keywords matched to each job.

Application Tracker

Track every job, follow-up, and interview in one visual kanban board.

Free plan · No credit card required