Graduate Trainee Customer Service Representative
Skills
About This Role
Overview
- All account Maintenances/ discrepancies /reversals and follow ups with branches and other departments.
- Raising SRs for all kind of queries/issues and CC RMs in all emails (where SR applicable).
- Investigation issues related to inward and outward payments and follow ups.
- Checking and following daily financial transactions in the Queue .
- After sales trxn (AST) for BB clients such as loan closure/early settlement etc.
- TTs processing, completion of TTs, cheque books, statements and follow ups.
- FDs, Business Online and request related to /follow ups.
- WPS registration & Salaries and follow ups.
- Checking and following daily inward report.
- CSRs to work as backup in case assigned CSR is on leave or unavailable due to any reason.
- RMs are requested to attend urgent matters with other departments and CC- CSRs to follow up.
- Attending to and assisting customers.
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