UAEN1 | Customer Service Associate | Retail | M&S Dubai
Skills
About This Role
Overview
- The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role requires strong customer service skills, a detail-oriented approach to store maintenance, and the ability to effectively recommend and sell products.
Customer Service
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
Visual Merchandising & Store Maintenance
- Ensure that the store is well-organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
Stock Management & Inventory
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
Sales Support
- Recommend products to customers based on their needs, focusing on upselling and cross-selling.
- Stay updated on product information to make informed recommendations.
Cash Register Operation
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area
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UAEN1 | Customer Service Associate | Retail | M&S Dubai
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