Customer Service Specialist French Speaker (Remote)

About TalentWorldGroup

Position Overview

French

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Requirements

• Professional-level French (C2) and fluent English
• Proven customer service experience
• Ability to multitask between live calls and case handling
• Solid computer literacy and experience working online
• Experience handling both inbound and outbound interactions
• Clear, empathetic, and professional communication under pressure
• Nice to Have
• Experience with Zendesk or similar ticketing platforms
• Familiarity with Slack or online team collaboration tools
• Background in the online travel industry
• Technical support background (electronics, machinery, or industrial sectors)
• Proficiency in Salesforce and standard office tools

Technical Setup Required

• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Storage: 10 GB available
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later or MacOS 14+
• macOS 14 or later

(CET Time Zone)

• Monday to Sunday: 8:00 AM – 10:00 PM
• Saturday or Sunday availability is mandatory 12pm-8pm
• Weekly hours: Minimum 30 hours, maximum 40 hours per week
• Two days off per week

• Training Start Date: 26/05/2026

• (Potentially postponed to 02/06/2026 depending on project needs.)
• Training Schedule:
• Tuesday, Wednesday, Thursday, Friday, and Monday
• 2:00 PM – 6:00 PM CEST
• Total Training Duration: 20 hours
• Training is paid

• 100% Remote Work

• Hourly rate 11 Euros
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

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