Customer Service Representative (CSR)
Role Overview
The description specifies telesales work as a Debt Management Executive, while the source title says Customer Service Representative.
Contact customers about debt-management services, explain available solutions, and support debt restructuring discussions.
Key Skills for This Role
Full Job Posting
Role overview
The description specifies telesales work as a Debt Management Executive, while the source title says Customer Service Representative.
Contact customers about debt-management services, explain available solutions, and support debt restructuring discussions.
Requirements
- Proven experience as a telesales representative or in another sales role.
- A track record of meeting sales quotas, preferably over the phone, is preferred.
- Ability to learn about products and services and explain them to prospects.
- Excellent knowledge of English.
- Excellent communication and interpersonal skills.
- Ability to handle rejection calmly.
- Strong negotiation skills and ability to resolve issues and address complaints.
- Excellent phone and presentation skills.
Job role
- Contact potential or existing customers to explain products or services.
- Assist customers with debt restructuring and guide them toward suitable solutions.
- Close sales over the phone and maintain customer relationships.
- Gather data and generate leads.
- Work toward monthly targets and sales quotas.
- Keep call and sales records and note useful information.
- Present products confidently and respond tactfully to service queries.
Compensation
- The description lists pay up to AED 3,000 per month.
Workplace
- Work location is in person.
Employment details
The description states full-time and permanent; it also lists fresher eligibility.
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