Customer Service Representative (CSR)
Role Overview
The role focuses on telesales for debt management services.
The representative contacts customers by phone, explains services, assists with debt restructuring, and helps customers consider solutions for their financial situations.
Key Skills for This Role
Full Job Posting
Role overview
The role focuses on telesales for debt management services.
The representative contacts customers by phone, explains services, assists with debt restructuring, and helps customers consider solutions for their financial situations.
Requirements
- Proven telesales or other sales experience is required.
- A track record of meeting sales quotas is requested, preferably over the phone.
- Applicants must be able to learn about products and services and explain them to prospects.
- Excellent English, communication, interpersonal, phone, and presentation skills are required.
- Applicants should stay calm when facing rejection.
- Strong negotiation skills and the ability to resolve issues and address complaints are required.
Responsibilities
- Contact potential or existing customers to inform them about products or services.
- Close sales over the phone and maintain good customer relationships.
- Gather data and generate leads.
- Work toward monthly sales targets and sales quotas.
- Keep records of calls and sales and note useful information.
- Present products confidently by phone and address customer queries.
- Resolve customer issues and complaints tactfully.
- Assist customers with debt management needs and debt restructuring.
Compensation
- Pay is stated as up to AED 3,000 per month and separately as AED 3,000–3,500 per month.
Workplace
- Work location is in person.
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