Customer Service Agent (Female)
Role Overview
The role is described as a Debt Management Executive with telesales experience, contacting customers by phone about debt management needs.
The source title says Customer Service Agent, while the description specifies telesales and debt management work.
Key Skills for This Role
Full Job Posting
Role overview
The role is described as a Debt Management Executive with telesales experience, contacting customers by phone about debt management needs.
The source title says Customer Service Agent, while the description specifies telesales and debt management work.
Responsibilities
- Contact potential or existing customers to explain products and services.
- Assist customers with debt restructuring and guide them toward suitable financial solutions.
- Close phone sales, maintain customer relationships, gather data, and generate leads.
- Meet monthly targets, record calls and sales, and note helpful information.
- Answer service queries and resolve concerns tactfully.
Requirements
- Proven telesales or other sales experience and a track record of meeting quotas, preferably by phone.
- Ability to learn about products and services and explain them to prospects.
- Excellent English, communication, interpersonal, phone, and presentation skills.
- Negotiation skills and the ability to resolve issues, address complaints, and handle rejection.
Pay and employment
- Full-time, permanent role; the description also labels the role Fresher.
- Pay is up to AED 3,000 per month.
Workplace
- Work location is in person.
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