Customer Service Representative
Role Overview
Customer Service Representative role focused on assisting customers, resolving complaints, and ensuring a positive customer experience.
Key Skills for This Role
Full Job Posting
Role overview
Customer Service Representative role focused on assisting customers, resolving complaints, and ensuring a positive customer experience.
Responsibilities
- Handle customer enquiries by phone, email, and chat and provide accurate product and service information.
- Resolve complaints professionally and efficiently; work with other departments on customer issues.
- Maintain and update customer records in the system and follow up to ensure customer satisfaction.
- Maintain high standards of customer service and professionalism.
Requirements
- Previous customer service experience is an advantage.
- Excellent verbal and written communication, strong problem-solving, and interpersonal skills.
- Good computer skills and familiarity with Microsoft Office.
- Able to work independently and as part of a team; positive attitude, patience, and attention to detail.
- Fluent English required; additional languages are an advantage.
Compensation
- Pay is AED 1,600–6,600 per month.
Workplace
- Work location is in person.
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