Customer Service Officer (Invoice Support)

Job Overview

Invoicing Support

• Prepare and process daily sales invoices for wholesale/foodservice orders under supervision.
• Prepare and process daily sales invoices for van sales orders with direction from Sales Coordinator Supervisor.
• Share prepared invoices with the logistics team for delivery planning.
• Assist in making amendments and updates to invoices based on delivery feedback.
• Ensure all invoices are accurately filed and recorded.

Coordination & Communication

• Work closely with the sales and logistics teams to follow up on pending orders or discrepancies.
• Coordinate updates on order status, deliveries, and changes to ensure alignment between departments.
• Assist with communicating invoice-related issues with vendors or internal teams.

Stock Monitoring Assistance

• Help monitor stock levels for van sales and warehouse locations.
• Notify relevant team members of low-stock items or delivery shortages.
• Support with entry-level stock reconciliation tasks as assigned.

Documentation & Data Entry

• Input transactions into ERP systems (e.g., Focus and SAP) under supervision.
• Support with document collection, scanning, and digital filing for audit purposes.
• Enter stock transfer records and follow up with warehouse for confirmations.

Sales Return & Credit Note Processing

• Assist in reviewing and documenting sales return cases.
• Help enter data related to returns or credit notes in the system, once reviewed by senior team members.

Reporting Assistance

• Help compile and format basic reports (e.g., daily invoice logs, delivery schedules, summary sheets).
• Support with internal report distribution and follow-up on missing data.
• Assist in tracking invoice status or POD completion in coordination with logistics.

Job Requirements

• Bachelor Degree or equivalent preferred.
• Minimum 1-2 years' experience in a relevant role.
• Must be PC literate.
• Knowledge of the jobs and skills required in the related industry.
• Proficient in English.
• Excellent organizational and planning skills with attention to detail.
• Good interpersonal and reporting skills.
• Hands-on experience with operations software packages.
• SAP experience preferred.
• Advanced MS Excel skills including VLOOKUP's and pivot tables.
• Accuracy and attention to detail.
• Aptitude for numbers and quantitative skills.

Preferred Qualifications

• Relevant certification for the area/industry will be preferred.

Employment Details

• Job Type: Full-time.
• Work Location: In person.