Customer Service Officer -GPS
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Key skills for this role
About the Role
Job Profile: Customer Support & Operations Executive – GPS & Automotive Industry Role Overview: Responsible for coordinating GPS-related operations, providing customer support, and ensuring smooth communication between technicians, customers, and office staff.
Key Skills for This Role
Full Job Posting
Overview
Job Profile: Customer Support & Operations Executive – GPS & Automotive Industry
Role Overview
Responsible for coordinating GPS-related operations, providing customer support, and ensuring smooth communication between technicians, customers, and office staff.
Supports GPS installations, renewals, and troubleshooting while maintaining accurate records and timely service.
Key Responsibilities
- Coordinate with field technicians for GPS installation, maintenance, and service calls.
- Communicate effectively with customers regarding GPS renewals, installations, and queries.
- Liaise with office staff to ensure smooth workflow and operational efficiency.
- Maintain and update records of GPS devices, customer information, and service reports.
- Use computer applications efficiently for reporting, scheduling, and documentation.
- Assist in resolving customer complaints and ensuring high service satisfaction.
Skills & Interests
- Proficient in computer operations and office software.
- Strong organizational and coordination skills.
- Interest in automobiles, vehicles, and related technology.
- Ability to multitask and manage operations in a fast-paced environment.
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