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indeed

Customer Service Executive

FCBS
Dubai, UAE
fulltime
AED 3,500/month
3 days ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Overview

Company Name: Flying Colour Business Setup Services LLC

Website: https://www.flyingcolour.net

Job Type: Full-Time

  • Working Days: Monday to Saturday (6 days a week)
  • Working Hours: Monday to Friday: 9:00 AM to 6:30 PM (GST) & Saturday: 9:00 AM to 4:00 PM (GST)
  • Roles and Responsibilities:
  • Minimum 5+ years of experience in Customer Service (calling) and/or Administrative roles & 1 year exp in UAE.
  • Strong background in operational processes.
  • Familiarity with CRM systems and excellent communication skills (verbal & written).
  • Serve as the first point of contact for clients, ensuring a professional and welcoming experience.
  • Respond to client calls and emails promptly, addressing their queries and concerns within designated timelines.
  • Conduct daily follow-ups with clients via email, calls, and WhatsApp regarding ongoing work, and update the progress in the internal software consistently.
  • Take immediate action on new order forms received from the Sales, ECS, or CP teams within the defined timelines.
  • Manage a portfolio of 70–80 clients efficiently.
  • Engage with clients to understand their requirements and advise them on suitable business formation options across various zones, supported by thorough research.

Employee Benefits

  • Employment Visa
  • Health Insurance
  • Annual Leave
  • Flight Tickets
  • Interested candidates can **WhatsApp at +971 52 939 6783** or **email their resume to [email protected].**
  • Pay: AED3,500.00 - AED4,000.00 per month

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