Relationship officer

**Industry:** Company Formation / Registration Services

**Department:** Operations

Job Responsibilities

• Act as the primary point of contact for clients regarding work execution and ensure operational tasks are completed within defined turnaround times (TAT).
• Provide regular updates to clients and maintain proactive communication.
• Build and maintain strong, long-lasting client relationships through open and interactive communication.
• Deliver accurate, valid, and complete information to clients using appropriate methods and tools.
• Coordinate with Freezone authorities and internal departments to ensure smooth work execution.
• Manage and handle **60–70 client orders/jobs simultaneously.**
• Address and resolve client complaints efficiently, providing appropriate solutions and timely follow-ups.
• Maintain detailed records of client interactions and process updates in CRM systems.
• Follow communication procedures, guidelines, and company policies diligently.
• Take extra initiative to engage clients and enhance the customer service experience.

Requirements

• Minimum 5+ years of total work experience, including **at least 1 year of customer service experience in the UAE.**
• Proven **customer support experience or experience as a Client Service Representative.**
• **Excellent interpersonal and active listening skills.**
• Familiarity with CRM systems and customer service practices.
• Customer-oriented mindset with the ability to adapt and respond to various types of clients.
• Strong communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• **Preferred:** Female candidates who are graduates (B.Com preferred) with 2–3 years of relevant experience.
• Candidates residing in Dubai will be given preference.

Job Type: Full-time

Education

• Bachelor's (Preferred)

Experience

• customer services: 3 years (Preferred)