Team Leader - Operations
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Key skills for this role
About the Role
Position: Backend Team Leader – Operations Department: Operations Reports To: Department Head Company: Flying Colour Business Setup Services Job Purpose The Backend Team Leader will ensure smooth operational workflow, timely job completion, and high-quality client service.
Key Skills for This Role
Full Job Posting
Job Purpose
The Backend Team Leader will ensure smooth operational workflow, timely job completion, and high-quality client service.
The role leads the backend team (Typists, VPOs, Document Controllers, and PRO Coordinator) and is responsible for accuracy, compliance, and efficiency.
1. Team Leadership
- Supervise and guide Typists, VPOs, Document Controllers, and PRO Coordinator
- Provide ongoing training and performance feedback
- Monitor daily KPIs and address performance gaps
- Ensure compliance with company policies and client verification requirements
- Maintain a productive and stable team environment
2. Operations & Process Management
- Oversee end-to-end workflow from New Order Forms (NOFs) to completion
- Manage escalations, delayed cases, and authority-related issues (Amer, Tasheel, DED, etc.)
- Ensure zero-error processing through quality checks and proofreading
- Monitor CRM activities and ensure no pending or backdated tasks
3. Cross-Functional Coordination
- Coordinate with Sales, Accounts, ECS, and Data teams to avoid delays
- Ensure all required information and payments are in place before processing
- Align with Sales and Project teams for accurate execution of NOFs
- Manage PRO scheduling and task allocation efficiently
Key Performance Indicators
- 100% timely job completion
- Zero refunds or penalties due to backend errors
- Zero backlog in CRM documentation
Qualifications
- Bachelor’s degree (BCom, BBA, Law, IT, or related field)
- Minimum 5 years of total experience
- At least 2 years in a leadership role
- Minimum 1 year UAE leadership experience
Skills Required
- Strong team leadership and people management skills
- Knowledge of UAE government processes and documentation flow
- Ability to handle pressure and tight deadlines
- Strong communication and coordination skills
Job Type: Full-time
Pay: AED5,000.00 - AED6,000.00 per month
Education
- Bachelor's (Preferred)
Experience
- UAE: 1 year (Required)
Language
- Hindi (Required)
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