Relationship Officer
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About the Role
Relationship Officer / Client Coordinator Department: Operations Company: Flying Colour Business Setup Services LLC Location: Dubai (Media City) Website: https://www.flyingcolour.
Key Skills for This Role
Full Job Posting
Location:** Dubai (Media City)
**Website:** https://www.flyingcolour.net/
Job Type:** Full-time
**Working Days:** 6 days/week (Monday to Saturday)
Working Hours
- **Monday to Friday:** 9:00 AM – 6:30 PM (GST)
- **Saturday:** 9:00 AM – 4:00 PM (GST)
Job Summary
We are looking for a Relationship Officer / Client Coordinator with strong customer service and operations experience to manage client coordination for company formation and related services.
The role involves handling both local and international clients, ensuring timely follow-ups, accurate CRM updates, and smooth coordination with internal teams.
Key Requirements
- **4+ years of experience** in customer care / client servicing
- **Minimum 1 year UAE experience** is mandatory
- Strong exposure to **operations**
- Familiar with **CRM tools** and comfortable with daily updates and tracking
- Strong communication skills (calls, email, WhatsApp)
- Interested in **research-based learning** and willing to learn new things daily
- Ability to manage deadlines and handle multiple tasks efficiently
Key Responsibilities
- Handle **local and global clients** for company formation and related services
- Act as the **first point of contact** and ensure a professional client experience
- Answer client calls/emails and resolve queries **within assigned timelines**
- Ensure **daily follow-ups** via email/calls/WhatsApp for ongoing cases
- Update all follow-ups and status in the **CRM/software without fail**
- Take immediate action on **new order forms** received from Sales / ECS / CP team as per timelines
- Manage a portfolio of **70–80 clients**
- Understand client requirements and provide **research-based advisory** for formation across different zones
Salary:** AED 4,000 + Incentives
**Benefits:** Employment visa, health insurance, annual leaves, flight tickets, etc.
Interested candidates can share their updated resumes via WhatsApp at **+971 52 939 6783**.
Kindly mention the position applied for in your message.
Job Types: Full-time, Permanent
Pay: AED3,500.00 - AED4,000.00 per month
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