Customer Service

Role overview

Responsibilities

• Respond to bridal inquiries via WhatsApp, phone, email, Instagram, and the company website.
• Qualify leads based on wedding date, budget, style preferences, and appointment requirements.
• Convert inquiries into appointments and follow up with prospective brides to increase conversions.
• Provide warm, personalized service; coordinate appointments and maintain accurate client records and communications.
• Send payment links, confirmations, reminders, location details, and follow-up messages.
• Handle concerns, escalate issues when needed, and ensure brides are informed before consultations.
• Manage high inquiry volumes while maintaining professionalism and service quality.

Requirements

• Fluent spoken and written English is mandatory.
• Two years of customer service experience in the UAE is required.
• Prior customer service, sales coordination, hospitality, luxury retail, or bridal-industry experience is preferred.
• Strong communication, interpersonal, organizational, multitasking, critical-thinking, and problem-solving skills are sought.
• Ability to work under pressure and handle difficult situations calmly and professionally.
• CRM or booking-system experience is advantageous.

Preferred qualifications and skills

• Basic Arabic is an added advantage in one section; another section labels Arabic as required.
• Passion for fashion, bridal, and luxury customer service; sales-oriented lead-conversion skills.
• Professional presentation, proactive teamwork, and flexibility.
• Familiarity with GCC customer service standards is advantageous.

Workplace

• In-person work at Al Quoz Industrial Area 3, Dubai.

Application

• The posting requests a CV with a recent photograph; demographic restrictions and contact details are omitted.