Customer Service Coordinator

Responsibilities

• This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Enthusiast team player
• Proficiency with basic user application systems (e.g. MS Office Suite)
• Very good command of written and spoken English.

Ideal candidates would also have

Perks and Benefits include

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements after probation completion
• Monthly events and celebrations.

About Company

Requirements

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Enthusiast team player
• Proficiency with basic user application systems (e.g. MS Office Suite)
• Very good command of written and spoken English.