oracle
Coordinator Customer Service
Hapag-Lloyd
Atlanta, USA
Mid
Hybrid
Discovered 5 days ago
Full Job Posting
Qualifications
- Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred. • Convey information clearly over the phone and express patience, empathy and understanding with the voice alone. • Ability to understand and communicate with people whose native language is different from your own. • Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively. • Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments. • Excellent written and verbal communication, including active listening and report writing. • Excellent organizational skills and attention to detail. • Strong analytical, problem-solving, and math skills. • Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.
- This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law
- Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
- Ability to understand and communicate with people whose native language is different from your own.
- Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
- Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
- Excellent written and verbal communication, including active listening and report writing.
- Excellent organizational skills and attention to detail.
- Strong analytical, problem-solving, and math skills.
- Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.
Responsibilities
- Creates bookings and accurately assigns rates • Identifies the route that will move containers from the beginning to the ending location • Works with the Equipment Department to determine equipment availability • Ensures that any and all documentation required for a shipment is received in a timely manner • Updates bookings when necessary and notifies all affected parties of changes • Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee. • Adhere to PREX, Process Excellence, as available in HIP. • Prepare Customs Manifests and Freight Manifests where applicable. • Collaborate with GSC Global Service Centers on import and export document preparation and release as required. • Verifies that customer is in good credit standing and sends bills of lading through the accounting department to confirm accuracy • Issues Vessel Certificates to the customers • Responsible for the management of Vessel Voyage, Customs Manifest and any miscellaneous reports as required • Ensures that Export Customs references are submitted in a timely manner for cargo sailing of out the country. Work with GSC Global Service Center as applicable ref any Customs AEI. • Capture any import or export disputes communicated directly by customer or GSC. • Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues. • Communicate with internal and external customers via e-mail and phone when additional information is necessary for a shipment. • Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers. • Arrange Mini Land Bridge transportation and bookings on carriage in conjunction with GSC team as necessary. • Prepare cargo release, issue delivery orders and support customers with proper information and processes in conjunction with the GSC team, as necessary. • Contact customers if goods are placed on hold by Customs or Agriculture. • Keep proper archives and maintain files of data as required by ISO9002 where applicable. • Investigate and resolve problems. • Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment. • Prepare invoices for any additional charges that may have been incurred on a shipment.
- Creates bookings and accurately assigns rates
- Identifies the route that will move containers from the beginning to the ending location
- Works with the Equipment Department to determine equipment availability
- Ensures that any and all documentation required for a shipment is received in a timely manner
- Updates bookings when necessary and notifies all affected parties of changes
- Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee.
- Adhere to PREX, Process Excellence, as available in HIP.
- Prepare Customs Manifests and Freight Manifests where applicable.
- Collaborate with GSC Global Service Centers on import and export document preparation and release as required.
- Verifies that customer is in good credit standing and sends bills of lading through the accounting department to confirm accuracy
- Issues Vessel Certificates to the customers
- Responsible for the management of Vessel Voyage, Customs Manifest and any miscellaneous reports as required
- Ensures that Export Customs references are submitted in a timely manner for cargo sailing of out the country. Work with GSC Global Service Center as applicable ref any Customs AEI.
- Capture any import or export disputes communicated directly by customer or GSC.
- Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues.
- Communicate with internal and external customers via e-mail and phone when additional information is necessary for a shipment.
- Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers.
- Arrange Mini Land Bridge transportation and bookings on carriage in conjunction with GSC team as necessary.
- Prepare cargo release, issue delivery orders and support customers with proper information and processes in conjunction with the GSC team, as necessary.
- Contact customers if goods are placed on hold by Customs or Agriculture.
- Keep proper archives and maintain files of data as required by ISO9002 where applicable.
- Investigate and resolve problems.
- Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment.
- Prepare invoices for any additional charges that may have been incurred on a shipment.
Preferred Qualifications
- Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
About Hapag-Lloyd
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