oracle
Account Executive
Hapag-Lloyd
Houston, USA
Mid · 4–6 years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Qualifications
- University Degree, plus 4 to 6 years of professional experience in Sales or the equivalent combination of education and experience.
- Valid Driver’s License is required.
- This position requires travel and work, in and outside normal working hours.
- Understands most shipping terms. Is willing to clarify shipping terms unique to a location.
- Understands routings, schedules and general practices of various countries, carriers, ports and terminals; applies that knowledge to make effective job assignments.
- Relates to people in an open, friendly, accepting manner; shows sincere interest in others, their organizations, and their concerns; initiates and develops relationships with others.
- Self-starting originates actions; begins a job without being prompted; does more than the minimum called for. Attempts to influence events to achieve goals; recommends solutions to problems. Sets high standards of performance for self and others.
- Listens to and understands customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction. Continually searches for ways to improve customer service; seeks feedback from customers; impresses customers with exceptional service or work. Demonstrates knowledge of the customer's business.
- Clear expectations and commitment to delivering quality products, services, and processes; requires that quality standards be developed and periodically updated; builds quality into products and services at each step; uses statistical and quantitative information to manage quality; continually improves procedures, products, and/or services.
- Understands the operational aspects of the transportation industry, including shipping on vessels and ground transportation.
- Understands what Hapag-Lloyd offers customers: what routes, equipment, rates and services are available.
- Uses maps and other geographic reference materials expertly; knows where nearest ports and terminals are to customers or can use references to find that information; knows best mode of transportation for ground transport between customer and terminal.
- Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.
- This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law
- University Degree, plus 4 to 6 years of professional experience in Sales or the equivalent
- combination of education and experience.
- Self-starting originates actions; begins a job without being prompted; does more than the
- minimum called for. Attempts to influence events to achieve goals; recommends solutions
- to problems. Sets high standards of performance for self and others.
- Listens to and understands customer (both internal and external); anticipates customer
- needs; gives high priority to customer satisfaction. Continually searches for ways to
- improve customer service; seeks feedback from customers; impresses customers with
- exceptional service or work. Demonstrates knowledge of the customer's business.
- Clear expectations and commitment to delivering quality products, services, and
- processes; requires that quality standards be developed and periodically updated; builds
- quality into products and services at each step; uses statistical and quantitative information
- to manage quality; continually improves procedures, products, and/or services.
- Understands the operational aspects of the transportation industry, including shipping on
- vessels and ground transportation.
- Understands what Hapag-Lloyd offers customers: what routes, equipment, rates and
- services are available.
- Uses maps and other geographic reference materials expertly; knows where nearest ports
- and terminals are to customers or can use references to find that information; knows best
- mode of transportation for ground transport between customer and terminal.
- Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software
- appropriate to work demands.
Responsibilities
- Solicits potential customers; develops existing customers; services and maintains all accounts within assigned territory
- Ensures deadlines are met when bids are received
- Develops sales plans and manages accounts and service contracts
- In conjunction with management, develops budget within designated territory
- Identifies and solves customer problems and addresses operational issues
- Develops and maintains excellent work relationships that enhance customer services
- Works with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers
- Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with Hapag-Lloyd policy
- Solicits potential customers; develops existing customers; services and maintains all
- accounts within assigned territory
About Hapag-Lloyd
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