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Customer Service Coordinator

K4 Technical Services
Dubai, UAE
Full-time
Onsite
AED 4,000/month
Discovered Today
Customer service and customer careCustomer enquiry managementComplaint handling and escalationGoogle WorkspaceGoogle SheetsCRM and workflow systems

Full Job Posting

About the role

Manage customer enquiries and coordinate service activities across departments.

Own enquiries from initial contact through resolution, ensuring timely follow-up and a positive customer experience.

Key responsibilities

  • Handle enquiries by phone, WhatsApp, email, and other channels; gather customer details and route requests appropriately.
  • Log, assign, track, and follow up on enquiries through resolution.
  • Pre-qualify fit-out and renovation enquiries against company criteria and forward suitable opportunities to Sales.
  • Coordinate enquiries across Fit-Out, Design, Maintenance, AMC, Cleaning/FM, and other departments.
  • Follow up on actions, quotations, appointments, and service requests and keep customers informed.
  • Resolve feedback, complaints, and escalations; conduct feedback calls and support online review generation.
  • Maintain the Monday.com Customer Care Activity Log and support weekly reports and performance scorecards.
  • Refer cross-selling, upselling, and repeat-business opportunities to relevant teams; prioritize urgent matters.

Requirements

  • Proven customer care, customer service, call centre, customer experience, or similar coordination experience.
  • Excellent spoken and written English and a professional telephone manner.
  • Strong organization, attention to detail, and ability to manage competing priorities.
  • Proactive and accountable, with strong follow-up and problem-solving skills; able to handle complaints and difficult conversations.
  • Strong computer skills, including Google Workspace and Google Sheets, and familiarity with CRM/workflow systems.
  • Commercial awareness and ability to learn company services and processes quickly.

Preferred experience

  • UAE customer care, call centre, or customer experience experience is preferred.
  • Experience in fit-out, interiors, facilities management, maintenance, property management, real estate, or hospitality is preferred.
  • Premium, VIP, or high-net-worth customer experience and Monday.com experience are preferred.
  • Arabic or additional languages and immediate availability or a short notice period are preferred.

Compensation

  • Pay is AED 4,000–5,000 per month.

Workplace

  • Work location is in person.

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