Customer Service and Sales Agent

About Helpling

Important — Assessment Required

About the Role

Key Responsibilities

• **Inbound & Outbound Calls:** Respond to inquiries, explain services, and convert leads into confirmed bookings.
• **Sales & Upselling:** Identify customer needs and proactively upsell relevant services to maximize revenue.
• **Follow-Up & Retention:** Maintain ongoing customer relationships to encourage repeat bookings and referrals.
• **Customer Experience:** Address concerns and complaints with professionalism and ensure a high-quality service experience.
• **CRM & Documentation:** Record all interactions, bookings, and feedback accurately in the CRM system.
• **Team Collaboration:** Coordinate closely with the operations and service delivery teams.
• **Targets & Performance:** Consistently achieve sales and conversion KPIs.
• **Flexibility:** Be open to supporting additional tasks in line with a fast-growing startup environment.

Requirements

• **Minimum 2 years’ experience** in **telesales / call center / BPO** environments (mandatory).
• Strong communication skills in **English**; **Arabic is a plus**.
• Proven ability to **convert, negotiate, and close deals over the phone**.
• Confident, proactive, and able to work with minimal supervision.
• Goal-oriented with a strong drive to **exceed performance targets**.
• Customer-first mindset with strong problem-solving skills.
• Comfortable using **CRM tools and Microsoft Office**.
• Ability to handle pressure, rejection, and a fast-paced environment.
• **Availability:** Willing to work **10 hours/day, 6 days/week** (including breaks).

What We Offer

• **Competitive salary + attractive commission structure**
• Performance-based growth and career progression opportunities
• Supportive, collaborative team culture
• Training and professional development
• If you’re motivated, confident on the phone, and excited to be part of a growing company — we’d love to hear from you!
• *Only candidates who complete the assessment will be considered.*

Job Types: Full-time, Permanent

Application Question(s)

• Can you provide examples of your experience in closing deals over the phone?

Experience

• BPO: 2 years (Required)

Location

• Dubai (Required)