Customer Relationship Officer(UAEN Only)

About This Role

Job Responsibility:

• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Establish successful opening and deepening of relationships.
• Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect.
• Need to be able to manage account-opening support.
• Propose and implement strategies to enhance x-sell.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
• Adapt sales approach to the clients, values and needs
• Address customer problems and complaints to achieve satisfactory resolutions.
• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
• To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate.
• Assist/ update and coach retail customer service representative in any business related products.

Job Skills & Qualifications:

• Bachelor graduate
• UAE National with up to 3 years of experience in similar role

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees