Admin Executive – Customer Relationship
About This Role
Administrative Responsibilities
- Manage day-to-day office operations and administrative activities
- Handle calls, emails, and general correspondence
- Maintain and organize records, documents, and filing systems
- Schedule meetings, appointments, and coordinate internal activities
- Prepare reports, presentations, and official documents as required
- MIS report creation
- Elementary knowledge in programming languages (Laravel, MERN stack), frameworks, etc..
- Relevant IT Software industry exposure added advantage
Customer Relationship Management
- Act as the primary point of contact for customer inquiries and support
- Maintain positive relationships with clients through regular communication
- Respond to customer queries in a timely and professional manner
- Coordinate with internal teams to ensure client requirements are met
- Follow up with clients for feedback, updates, and service satisfaction
- Handle customer complaints or concerns and escalate when necessary
Coordination & Support
- Assist in onboarding new clients and maintaining client records
- Track ongoing projects and update clients on progress
- Ensure timely delivery of services in coordination with relevant teams
Data Management & Reporting
- Maintain customer databases and update records regularly
- Generate reports on customer interactions, feedback, and service performance
Required Skills & Qualifications
- Bachelor’s degree in Business Administration or related field
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Proficiency in MS Office (Word, Excel, Outlook)
- Customer-focused approach with problem-solving skills
- Ability to handle multiple tasks efficiently
Job Type: Full-time
Work Location: In person
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