oracle
Customer Relationship Executive
Digitide Solutions
Gorakhpur, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Bachelor's degree in Business, Finance, or related field.
- 2+ years of experience in customer service or relationship management, preferably in BFSI.
- Excellent verbal and written communication skills.
- Strong problem‐solving abilities and attention to detail.
- Proficiency with CRM tools and Microsoft Office suite.
- Ability to work in a fast‐paced back‐office environment.
- Customer‐centric mindset with a focus on satisfaction.
- Basic understanding of banking, insurance, or financial services terminology.
- Flexibility to work in shifts as required.
- Team player with strong interpersonal skills.
Responsibilities
- Respond promptly to client inquiries via phone, email, and chat.
- Investigate and resolve customer issues, escalating when necessary.
- Provide accurate information on products, services, and processes.
- Maintain detailed records of interactions in the CRM system.
- Identify patterns in complaints and suggest process improvements.
- Coordinate with operations, finance, and technical teams to fulfill client requests.
- Monitor service level agreements (SLAs) and ensure compliance.
- Conduct follow‐up communications to confirm issue resolution.
- Assist in onboarding new clients and updating account details.
- Participate in regular training and performance review sessions.
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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