oracle

Customer Relationship Executive

Digitide Solutions

Andhra Pradesh, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered Yesterday

Communication

Full Job Posting

High school diploma required; bachelor's degree preferred.
1–2 years of experience in customer service or call center environments, preferably within BFSI.
Excellent verbal and written communication skills in English.
Strong problem‐solving abilities and active listening skills.
Ability to manage high call volumes and multitask efficiently.
Proficiency with CRM software and Microsoft Office applications.
Customer‐focused mindset with empathy and patience.
Willingness to work shift‐based schedules in a back‐office setting.
Basic understanding of banking, insurance, or other financial services.
Demonstrated reliability with good attendance and punctuality.

Act as the first point of contact for BFSI clients via phone, email, and chat.
Provide accurate information on products, services, and processes.
Investigate and resolve customer complaints within defined service level agreements.
Record all interactions and outcomes in the CRM system with attention to detail.
Escalate complex or unresolved issues to appropriate internal teams promptly.
Conduct follow‐up communications to confirm issue resolution and gauge satisfaction.
Identify and suggest opportunities for upselling or cross‐selling based on client needs.
Contribute to the development and maintenance of knowledge‐base articles and process guides.
Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.
Participate in regular training sessions, team meetings, and continuous improvement initiatives.

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