oracle

Customer Relationship Executive

Digitide Solutions

Hosūr, IND

Full-time

Junior · 1+ years experience

Onsite

Discovered Yesterday

Communication

Full Job Posting

Minimum 1 year of experience in customer service or call center environments, preferably within BFSI.
Excellent verbal and written communication skills in English.
Strong problem‐solving abilities and active listening skills.
Ability to handle high call volumes and multitask efficiently.
Familiarity with CRM software and Microsoft Office applications.
Basic understanding of banking, insurance, or other financial services.
High school diploma required; bachelor's degree preferred.
Positive attitude, team‐oriented mindset, and adaptability to change.
Willingness to work shift‐based schedules, including evenings or weekends as needed.
Good typing speed (minimum 40 words per minute).

Serve as the first point of contact via phone, email, and chat for BFSI clients.
Provide accurate information about products, services, and processes.
Investigate and resolve customer complaints within defined service level agreements.
Record all interactions and outcomes in the CRM system promptly.
Escalate complex or unresolved issues to the appropriate internal teams.
Conduct follow‐up communications to confirm issue resolution and gauge satisfaction.
Identify opportunities for upselling or cross‐selling based on client needs.
Contribute to the development and maintenance of knowledge‐base articles.
Achieve daily and weekly performance targets such as AHT, CSAT, and FCR.
Participate in regular training sessions, team meetings, and process improvement initiatives.

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