Customer Relationship Executive
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Key skills for this role
About the Role
Job Title: Customer Relationship Executive / Customer Success ExecutiveJob Summary: We are seeking a Customer Relationship Executive responsible for managing and maintaining strong relationships with existing clients.
Key Skills for This Role
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Overview
**Job Title:** Customer Relationship Executive / Customer Success Executive**Job Summary:**
We are seeking a Customer Relationship Executive responsible for managing and maintaining strong relationships with existing clients.
The role focuses on ensuring customer satisfaction, improving retention, and supporting long-term business growth through excellent service and proactive communication.
Key Responsibilities
- Manage day-to-day relationships with existing customers
- Act as the main point of contact for client inquiries and support
- Ensure smooth order/service delivery and follow-ups
- Handle customer complaints and resolve issues efficiently
- Maintain regular communication with clients to ensure satisfaction
- Monitor customer needs and identify opportunities for upselling and cross-selling
- Improve customer retention and loyalty
- Collect and report customer feedback to improve services
- Coordinate with internal teams (sales, operations, logistics)
- Maintain accurate customer records in CRM systems
Requirements
- Previous experience in customer service, account management, or relationship management (preferred)
- Strong communication and interpersonal skills
- Problem-solving mindset and ability to handle complaints professionally
- Organized and detail-oriented
- Ability to build trust and long-term relationships
- Basic understanding of CRM systems is a plus
- Diploma or Bachelor’s degree in Business or related field (preferred)
Key Skills
- Customer relationship management
- Communication & active listening
- Conflict resolution
- Follow-up & coordination
- Service orientation
- Time management
Kpis (Performance Metrics)
- Customer satisfaction score (CSAT)
- Customer retention rate
- Number of repeat orders / engagements
- Response time to customer requests
- Issue resolution time
- Upselling/cross-selling contribution
- Pay: QAR3,000.00 per hour
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