Customer Project Manager

Point of contact for Project and Technical Communication with the customer during FAT.

Responsible for customer inspections (PIM/FAT/Packing Inspection).

Ensures that Customer requests and questions are answered or transferred to the project team if they cannot be addressed immediately.

Travel for Kick of Meetings (KOM) / progress meetings depending on projects when necessary.

Makes sure upfront that the systems are ready for FAT.

Performs FAT with Client on behalf of Outstation PMs.

Ensures that Outstation PMs initiate planning of the FAT on time.

Identifies and minimizes non-conformance costs (Punch Items and Re-FAT).

Ensures a proper Closing of Punch Items.

System Release if all pending Items have been closed.

Attends FATs of 3rd party supplies at the supplier Site on behalf of the Outstation team.

Attends Meetings and audits of 3rd party supplier if required.

Ensures targeted and full communication within the project team and with stakeholders on an international basis.

Establishes key relationships within the factory.

Listens to others and communicates in an effective manner.

Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.

Handles the planning elements and milestones according Customer Project Process in coordination with the Project Planning, Operation, Engineering & Customer Service teams (when necessary).

Identifies and minimizes non-conformance costs.

Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.

Monitors document submission status in cooperation with documentation teams.

Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action.

Performs project close review (commercial, lessons learnt, best practice)

Ensures a proper handover of the project to the Customer Service department.

Leads the project within the defined budget.

Has cost and margin responsibility for the project as defined at project start.

Initiates invoicing according to project progress and follows up payment status.

Reviews initial project calculation, highlight and clarify discrepancies.

Participate at monthly project control reviews.

Optimizes project profitability.

Review final project performance.

Throughout project life cycle, identifies, assesses and monitor all risk factors and opportunities.

Assesses the contract in terms of claim-relevant significance.

Work closely with Legal department for legal advise.

Devises suitable strategies for risk mitigation (elimination, reduction).

Informs customer, management and project team about scope deviations.

Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering.

Identifies Opportunities for additional business (define costing, prepares offers and negotiate change order) in close collaboration with purchasing and Sales/Tendering).

Involves purchasing at an early stage of the project.

Involves qualified subcontractors/partners in a timely manner.

Leads commercial clarifications with support of purchasing and procurement.

Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies , initiates timely suitable action.

Participates at internal project reviews and management information meetings concerning the project status.

Supports, trains and coaches new team members based on processes.